UI and UX Design That Reduces Support Tickets
If it needs a training session, it needs another design round.
Good interface design is mostly invisible. Nobody compliments a checkout that worked or a dashboard where the number they wanted was already on screen. You notice design only when it fails — when a form rejects your input without saying why, when the primary action hides below three secondary ones, when a screen makes you think about the software instead of the job.
I design for the person who has to use the thing forty times a day, not for a portfolio shot. That means a clear visual hierarchy, honest error messages, states designed for empty and loading and failure rather than only the happy path, and enough contrast to be readable on a cheap screen in daylight. The prettiness follows from getting those right.
What is included
User research and flows
Understanding who uses the product and mapping the journeys they take before a single pixel is drawn.
Wireframing and prototyping
Low-fidelity structure first, then clickable Figma prototypes you can test with real users before build.
Interface design
Complete high-fidelity screens with every state designed, including the ones developers usually have to invent.
Design systems
Reusable tokens, components and rules so your product stays consistent as more people work on it.
Usability audits
A structured review of an existing product with prioritised, specific fixes rather than vague criticism.
Accessibility
Contrast, focus states, keyboard navigation, semantic structure and screen-reader labelling done properly.
Why it is worth doing properly
- Fewer support calls because the interface answers its own questions
- Higher conversion from the same traffic you are already paying for
- Faster development, since developers are not guessing at edge cases
- A consistent brand across web, app and print
Technology used
Chosen to suit the project and your team, not to pad an invoice.
From first call to launch
The same seven steps on every project, so you always know what happens next.
Discovery call
A straight conversation about what the business does, what is not working and what success looks like. No slide deck. If I am not the right fit for the project, I will say so here rather than three weeks in.
45-60 minutesWritten scope and fixed quote
You get a document listing exactly what will be built, what is excluded, the timeline in milestones and a fixed price. Nothing starts until you have read it and agreed. The scope is yours to keep either way.
2-4 daysDesign you can click
Wireframes first for structure, then visual design. For websites you approve a working page in the browser rather than a flat image, so what you sign off is genuinely what gets built.
1-2 weeksBuild in visible milestones
Development runs in two-week milestones on a staging URL you can open any time. You see progress as it happens instead of receiving a status report about work you cannot verify.
2-16 weeksTesting and your review
Cross-browser and mobile testing, speed and security checks, and a review round where your team uses the system properly and lists what needs changing before launch.
3-7 daysLaunch and handover
Deployment, analytics and Search Console setup, a walkthrough recording for your team, documentation, and full credentials handed over. You own everything, including the source code.
1-2 daysSupport after launch
A warranty period covering any bugs at no charge, then an optional maintenance plan for updates, backups, monitoring and new features. No lock-in either way.
OngoingUI/UX Design — common questions
The questions that come up on almost every enquiry, answered honestly.
Can you design without building the product?
How do you measure whether a design works?
Do you redesign existing products?
Will the design work on mobile?
How many revisions are included?
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Read moreReady to start your ui/ux design project?
Tell me what you are trying to build or fix. You will get an honest opinion, a written scope and a fixed price — with no obligation to go ahead.
Reply within one working day Fixed written quote You own the code